Privacy Policy

We value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we process it, how we use and share it, and the rights you have under applicable data protection laws, including the GDPR where it applies.

Information We Collect

We collect information that is necessary to create and manage your account, provide our services, and meet legal obligations. The main categories of data we handle are:

Identity and contact data: name, date of birth, email address, telephone number, and postal address.
Account data: username, password (securely stored), account preferences and settings, and loyalty or VIP status.
Verification data: identity documents and proof of residence used to confirm age and identity where required by law or our policies.
Activity data: records of your use of our website and services, such as pages visited, games played, session logs, and preferences.
Technical data: device information, IP address, browser type and version, operating system, and crash or performance data.
Communications: correspondence with our customer support team and any feedback you provide.

How We Collect Data

Directly from you when you register, verify your account, contact support, or use our services.
Automatically through your use of our website and mobile-optimized services using cookies and similar technologies.
From third-party service providers who perform identity verification, fraud prevention, analytics, or other services on our behalf.

How We Use Your Data

We use personal data to operate the service, to comply with legal obligations, and to provide a safe and personalised experience. Typical purposes include:

Creating and managing your account, including identity and age verification.
Operating, maintaining and improving our services and website functionality.
Providing customer support and responding to your enquiries.
Preventing and detecting fraud, abuse, and other unlawful activity.
Communicating important information about your account, service changes, and safety updates.
Delivering relevant offers, promotions or loyalty benefits where you have consented to receive marketing.
Meeting legal, regulatory and compliance obligations.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases:

Performance of a contract: to provide services you have requested.
Legal obligation: where we must process data to comply with laws and regulations.
Consent: where you have given clear permission for a specific purpose (for example, marketing communications).
Legitimate interests: for our business purposes such as fraud prevention, service improvement, and ensuring network and information security, provided these do not override your rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable the website to function, to improve performance, and to personalise your experience.

Essential cookies are required for core site functionality.
Performance and analytics cookies help us understand how the site is used so we can improve it.
Preference and functional cookies remember your settings and preferences.
Marketing cookies are used with consent to deliver personalised communications and offers.

You can manage cookie preferences through your browser settings and any cookie controls we provide. Disabling some cookies may affect site functionality.

Sharing and Disclosure of Personal Data

We may share your personal data with third parties only as necessary to provide our services, to comply with legal obligations, or to protect our rights and the safety of our users. These recipients may include:

Service providers who host systems, provide identity checks, fraud prevention, analytics, customer support, and similar services.
Operational partners involved in delivering loyalty or promotional features.
Regulators, law enforcement or other authorities when required by law or to respond to legal process.
Professional advisors such as auditors and legal advisers where necessary to manage compliance.

We contractually require service providers to treat your data securely and only process it for specified purposes.

International Transfers

Your data may be processed or stored in countries outside your jurisdiction. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses, data processing agreements, or other measures required by law to protect your information.

Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including for legal, tax, or regulatory requirements. Retention periods depend on the nature of the data and the purpose for which it was collected.

Your Rights

Subject to applicable law, you have certain rights regarding your personal data. These typically include:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restriction: request limited processing of your data.
Right to object: object to processing based on legitimate interests or for direct marketing.
Right to data portability: receive certain personal data in a structured, machine-readable format where applicable.
Right to withdraw consent: if processing is based on consent, you can withdraw it at any time without affecting processing before withdrawal.

To exercise these rights, contact us. We may ask you to verify your identity before responding. You also have the right to lodge a complaint with a supervisory authority in your country if you believe your data protection rights have been violated.

Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. These measures include encrypted communications, access controls, monitoring and secure storage. While we strive to protect your data, no online system can be completely secure.

Children’s Privacy

Our services are intended for adults only. You must be at least 18 years old to create an account. We do not knowingly collect or process personal data of children under the minimum legal age. If we become aware that we have collected data from someone below the minimum age, we will take steps to delete it.

Responsible Use and Support

We process personal data to support safer use of our services, including tools and controls related to responsible use. If you request to use self-exclusion or other protective features, we will process the information necessary to implement those measures and to comply with our legal and regulatory obligations.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the website or other appropriate means. Please review this policy periodically to stay informed.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us.