Responsible gambling

We want you to enjoy gaming in a way that’s fun, safe and under your control. This page explains practical ways to manage your play, recognises signs that gambling may be becoming harmful, and points to concrete steps and support options if you or someone close to you needs help. The tone here is supportive — small, deliberate steps can make a big difference.

Warning signs of gambling harm

It helps to notice changes early. If you recognise several of the following patterns, consider using tools or seeking support.

Spending more money or time than you planned, or chasing losses to try to win back money.
Feeling anxious, restless or preoccupied with gambling between sessions.
Borrowing money, delaying bills, or selling possessions to gamble.
Neglecting work, study, family or social commitments because of gambling.
Feeling guilty, defensive or secretive about gambling activity.
Using gambling to escape loneliness, stress, boredom or difficult emotions.

Tools to help you play within your limits

Simple account controls reduce risk and help prevent impulsive decisions. Use them early — they are most effective before problems escalate.

Deposit limits: cap the amount you can add to your account daily, weekly or monthly.
Wager limits: set maximum bets per spin, round or day to control exposures.
Loss limits: stop play automatically when a set loss threshold is reached.
Session/time limits and reality checks: receive reminders after a chosen amount of play time or automatically end a session.
Cooling-off periods: temporary breaks (for example, 24 hours to 90 days) to step back without closing your account.
Self-exclusion: longer-term account closure that prevents access for a defined period until you choose to return.
Account-based tools: password changes or removal of saved payment methods can add friction and reduce impulsive deposits.

How to set practical limits

Practical limits are personal — they should suit your finances and priorities. Use these steps to set effective boundaries.

Decide an absolute loss amount you can afford for entertainment and treat it like any other household expense.
Set a deposit limit that reflects that amount and make it lower than your initial instinct.
Choose short session limits and add a reality-check reminder to avoid long, continuous play.
Avoid using credit, borrowing or transferring money between essential accounts to fund gambling.
Tell a trusted friend or family member about your limits so they can support you sticking to them.
Revisit limits regularly — tightening them is always an option if you feel they aren’t working.

Self‑exclusion and cooling‑off

If gambling is causing harm, self‑exclusion or a cooling‑off period can be a constructive next step.

Self‑exclusion blocks access to your account for a chosen period. It can be temporary or longer-term and is a strong step for regaining control.
Cooling‑off is a short break that gives you time to reflect without permanently closing your account.
To activate self‑exclusion or cooling‑off, use the account settings or contact customer support. If you prefer, ask a trusted person to help make the request.
Before returning after self‑exclusion, consider speaking with a support professional to build safer habits and a plan to prevent relapse.

Getting help and support

You don’t have to manage this on your own. Many people benefit from talking to someone experienced in gambling-related issues.

Contact our support team through live chat or the email address available in your account if you need help setting limits or self‑exclusion.
If you want confidential, independent advice or counselling, consider specialist support services in your area. Telephone, chat and face-to-face options are often available.
For urgent emotional support, contact local emergency services or a crisis helpline in your country.

If you are worried about someone else

Supporting a friend or family member can be difficult. Approach the situation with care and practical boundaries.

Open the conversation gently — express concern and listen without judgement.
Offer practical help: assist with setting account limits, removing stored payment methods, or contacting support to request self‑exclusion.
Set clear boundaries about lending money or covering debts. Protect your own finances and wellbeing first.
Encourage them to seek specialist support and, if appropriate, offer to attend appointments or calls for moral support.

Our promise to you

We aim to create a safe environment where entertainment comes first. That includes offering practical tools, responsive support and respectful treatment when you ask for help.

We will explain available controls and help you apply the limits you choose.
We will treat requests for self‑exclusion and cooling‑off with sensitivity and prompt action.
We will respond to concerns about possible harm with empathy and without judgement.
If you need more than we can provide, we will support you in connecting with specialist services.

Taking control is a sign of strength. If anything here resonates with you, consider using one small tool today — a deposit limit, a reality check, or a short cooling‑off period can be the first step toward healthier play.